Shipping and Delivery Policy

Last Revised: 13th November 2023

1. Shipping Information

1.1 Shipping Methods

We offer the following shipping methods:

  1. Standard Shipping:
    • Estimated delivery time: 5-7 business days.
    • Available for all orders within our delivery zones.
    • Standard shipping charges apply.
  2. Express Shipping:
    • Estimated delivery time: 2-3 business days.
    • Available for eligible products and locations.
    • Express shipping charges apply.

1.2 Order Processing

  1. Order Confirmation:
    • Once you place an order, you will receive an order confirmation email.
    • Please review the details carefully and notify us immediately if any changes are needed.
  2. Processing Time:
    • Orders are typically processed within 1-2 business days.
    • During peak seasons or promotional events, processing times may be slightly longer.

2. Delivery Information

2.1 Delivery Zones

  1. We currently deliver to addresses within India only.
  2. For international shipping, please contact our customer support team.

2.2 Tracking Your Order

  1. Order Tracking:
    • You will receive a shipping confirmation email with a tracking number once your order is dispatched.
    • Use this tracking number to monitor the status of your delivery.
  2. Delivery Attempts:
    • Our courier partners will attempt delivery up to three times.
    • If delivery is unsuccessful after three attempts, the order will be returned to us.

2.3 Delivery Charges

  1. Standard Shipping Charges:
    • Flat rate: ₹100 for orders below ₹1,000.
    • Free standard shipping for orders above ₹1,000.
  2. Express Shipping Charges:
    • Calculated based on weight and delivery location.
    • Displayed during checkout.

2.4 Delayed Deliveries

  1. Unforeseen Circumstances:
    • Occasionally, unforeseen events (e.g., extreme weather, strikes, or public holidays) may cause delays.
    • We appreciate your patience during such situations.
  2. Contact Us:
    • If your order is significantly delayed, please contact our customer support team for assistance.

3. Returns and Refunds

  1. Damaged or Defective Items:
    • If you receive a damaged or defective product, please notify us within 48 hours of delivery.
    • We will arrange for a replacement or refund.
  2. Change of Mind:
    • We do not accept returns for change of mind.
    • Exceptions may apply for certain products; refer to the product description for details.

4. Contact Us

If you have any questions or need further clarification regarding our Shipping and Delivery Policy, please feel free to contact our customer support team.