Last Revised: 13th November 2023
Overview
This Cancellation and Refund Policy outlines the rules regarding the return and refund of products or services purchased on HealthAtoms.com. By providing clear guidelines, we aim to address our users’ concerns about returns and refunds, fostering trust and credibility.
1. Refunding Rules
1.1 General Refund Rules
- Eligibility for Refund:
- Customers are eligible for a refund under the following circumstances:
- The product or service does not meet the specified quality standards.
- The product is damaged during transit.
- The order is not confirmed, but the amount has been deducted from the customer’s account.
- Customers are eligible for a refund under the following circumstances:
- Exempted Goods and Services:
- Certain goods or services may not be eligible for a refund. These include:
- Perishable items.
- Customized or personalized products.
- Digital products (e.g., downloadable software, e-books).
- Certain goods or services may not be eligible for a refund. These include:
1.2 Rules of Return
- Return Procedures:
- Customers must follow the specified procedures for returning a product or requesting a refund.
- The product must be in its original condition and packaging.
- Shipping Cost:
- Customers are responsible for the cost of returning goods unless otherwise specified.
- Response Time:
- We strive to process refunds promptly. The normal expected processing time is within 7 business days.
2. Applicable Law
The return and refund of products and services are covered under the Consumer Protection Act of 2019 and the general rules of the Indian Contract Act, 1872.
3. Contact Us
If you have any questions or need further clarification regarding our Cancellation and Refund Policy, please feel free to contact our customer support team.
4. Changes to this Policy
HealthAtoms.com reserves the right to modify the terms of this policy at any time without notice.
